Responsible Gaming

Gaming Should Be Entertainment

At Captain Cooks Casino, we believe that online gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Games of chance are unpredictable, and the house always has a mathematical advantage. Play only with money you can afford to lose, and set strict limits on your spending before you begin.

Age Verification

Captain Cooks Casino is available only to players who are 18 years of age or older, or the legal gambling age in their province or territory. We are committed to preventing underage gambling and verify all player accounts during registration.

Warning Signs of Problem Gambling

If you recognize any of these signs in your own behavior, please seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities from family or friends
• Neglecting work, school, or personal responsibilities
• Borrowing money to gamble
• Feeling anxious, irritable, or depressed when unable to gamble
• Using gambling to escape problems or negative emotions
• Unsuccessful attempts to reduce or stop gambling
• Lying about the amount of time or money spent gambling

Self-Help Tools

Captain Cooks Casino provides account management tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit in a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a session
• Reality Checks: Enable pop-up reminders during gameplay to track your time and spending
• Self-Exclusion: Temporarily or permanently block your account if you need a break from gambling
• Cooling-Off Period: Request a pause on your account for a set duration

Contact our customer support team to activate any of these tools.

Support Organizations in Canada

If you are struggling with problem gambling, professional help is available. The following organizations provide confidential support and resources:

• Responsible Gambling Council (Ontario)
  Website: www.responsiblegambling.org
  A leading Canadian organization offering information and support services
• Gambling Help Online (Canada)
  Website: www.gamblinghelponline.org.au
  Provides online counseling and resources for problem gambling
• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  Available for North American residents needing support
• Gamblers Anonymous
  A peer support organization with meetings across Canada

Many provinces also offer free, confidential counseling services through provincial health organizations. Contact your local health authority for details.

If You Need Help

Problem gambling is a serious issue that affects individuals and families. If you or someone you know is struggling with gambling, please reach out for help today. Recovery is possible, and professional support services are available and confidential.

Don't gamble alone with your problems—contact a support organization now.

This Responsible Gaming information is current as of 2026. For the most up-to-date resources and support services in your province, please visit the websites listed above or contact your provincial health ministry.